Refund policy

Return & Refund Policy

Welcome to Physical Intimacy. Your satisfaction is important to us. Due to the intimate and personal nature of our products, we have established the following Return & Refund Policy to ensure the safety, hygiene, and satisfaction of all customers.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

  • The item must be unused and unopened.

  • The item must be in its original packaging.

  • The item must be in the same condition that you received it.

  • Proof of purchase is required.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns or exchanges on:

  • Opened intimacy and wellness products.

  • Personal care items.

  • Products with broken seals.

  • Gift cards.

  • Clearance or final sale items.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: hollandhcllc@gmail.com
Website: https://physicalintimacy.net/

We are committed to providing a discreet, secure, and satisfying shopping experience for every customer.