FAQ

Frequently Asked Questions

Is my order shipped discreetly?

Our shipping policy states that orders use plain packaging without a reference to the contents on the outside.

When will my order arrive?

Orders are typically processed in 1–3 business days. Our shipping policy estimates 3–7 business days for standard shipping and 2–5 business days for expedited shipping where available. These are estimates, not guarantees. Shipping rates are calculated at checkout.

Can I return an item?

Eligible unused and unopened items may be returned within 30 days of delivery. Opened intimacy products, personal care items, and items with broken seals cannot be returned. See our Returns & Refunds policy for all conditions.

What if my order is damaged, defective, or incorrect?

Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging.

How is my information used?

We use personal information to process orders and operate the store. We may share it with service providers and advertising partners as described in our Privacy Policy. Where applicable, you can use Your Privacy Choices.

How can I contact you?

Email hollandhcllc@gmail.com or use the Contact page. We aim to respond within 1–2 business days.

Where do you ship?

Enter your address at checkout to see available shipping methods and costs for your order. International availability depends on the destination and product.

What payment methods are available?

Available payment methods appear at checkout.